Find answers to the most commonly asked questions about ClickNpe services, payments, security, and more. If you don't find what you're looking for, feel free to contact our support team.
1. What is ClickNpe?
ClickNpe is a comprehensive digital payment platform offering secure KYC onboarding, Bharat Connect/BBPS-enabled payments, verification, monitoring, and service-specific payment experiences. We empower businesses to drive their vision with reliable fintech solutions.
2. What services does ClickNpe offer?
We provide a wide range of services including FASTag payments, electricity and gas bill payments, secure KYC onboarding, fraud monitoring, access control, and developer tools for seamless API integration.
3. Is ClickNpe secure?
Absolutely. We employ industry-standard encryption, real-time fraud monitoring, and robust access control mechanisms to ensure all transactions and data are fully protected. Our platform is compliant with all relevant regulatory standards.
4. How do I make a payment using ClickNpe?
Payments can be made through our platform using various methods including UPI, credit/debit cards, net banking, and FASTag. Simply select your preferred payment option, enter the required details, and confirm the transaction.
5. What is BBPS and how does it work?
BBPS (Bharat Bill Payment System) is a RBI-backed integrated bill payment system. ClickNpe is BBPS-enabled, allowing you to pay multiple bills (electricity, gas, water, etc.) through a single, secure platform with instant confirmation.
6. How long does a transaction take?
Most transactions are processed instantly. In some cases, depending on the service provider, it may take up to 24-48 hours for the payment to reflect. You will receive a confirmation notification once the transaction is completed.
7. How do I create an account?
Click on the "Get Started" button on our homepage. Fill in the required details, complete the KYC verification process, and your account will be activated within 24 hours.
8. What is KYC and why is it required?
KYC (Know Your Customer) is a mandatory verification process to ensure the identity of our users. It helps prevent fraud, money laundering, and ensures a secure environment for all transactions on our platform.
9. What should I do if I suspect fraudulent activity?
Immediately contact our fraud monitoring team at +91 11 4241 1600 or email us at support@clicknpe.com. Our dedicated team will investigate and take necessary action to secure your account.
10. What is your refund policy?
Please refer to our detailed Refund & Cancellation Policy for complete information. Refunds are processed within 7-10 business days to the original payment method.
11. How do I cancel my subscription?
You can cancel your subscription by contacting our support team via the Contact Us page. Please note that cancellation requests must be submitted at least 2 business days before the end of your current billing cycle.
12. Do you offer APIs for integration?
Yes! We provide a comprehensive suite of APIs for payment processing, KYC verification, and more. Visit our Developer Tools section to access documentation, SDKs, and sandbox environments.
13. How can I get technical support?
Technical support is available Monday to Saturday, 9 AM to 7 PM. You can reach us at +91 11 4241 1600 or email dev-support@clicknpe.com. For enterprise clients, we offer dedicated account management and priority support.
14. Is there a sandbox environment for testing?
Absolutely. Our sandbox environment allows developers to test integrations securely without affecting live transactions. Access is provided upon registration for developer tools.
15. How can my business partner with ClickNpe?
We welcome partnerships with businesses of all sizes. Contact our enterprise team at support@clicknpe.com or call +91 11 4241 1600 to discuss custom solutions, volume pricing, and integration support.
16. Do you offer custom payment solutions?
Yes, we specialize in creating tailored payment experiences for businesses. From white-label solutions to custom workflows, our team works closely with you to meet your specific requirements.
Still have questions? Our support team is here to help. Reach out to us at support@clicknpe.com or call +91 11 4241 1600 between 9 AM - 7 PM, Monday to Saturday.